Proline Services
What Are SARTA Proline Services?
Proline transportation services (Proline ADA Paratransit & Proline PLUS) are shared-ride, origin-to-destination for individuals whose disabilities prevent them from independently utilizing SARTA’s fixed routes. Proline rides must be scheduled in advance and are provided on specially equipped smaller buses and vehicles operated by trained SARTA personnel.
Every year thousands of people with disabilities use Proline to travel to work, school, medical appointments, shopping, senior centers, libraries, parks, and hundreds of other destinations in and around Stark County. We are extremely proud of the essential role SARTA and Proline play in enabling these valued and valuable members of our community to live full, independent lives.
Who May Use Proline
According to the Americans with Disabilities Act (ADA) three groups are eligible for Proline ADA Paratransit services:
- People who, because of their disability, are unable to board, ride or exit an accessible vehicle in fixed route service;
- People with disabilities who are able to use accessible vehicles, but accessible vehicles are not available at the time when they need transportation;
- People who can ride accessible vehicles, but whose disability prevents them from getting to and from a bus stop.
Anyone who believes they qualify for Proline ADA Paratransit or Proline PLUS, service must complete and submit both a Proline application and a medical verification form signed by a physician.
Using Proline
We strongly encourage new Proline users and family members to take advantage of SARTA’s free travel training service. One of our knowledgeable Outreach Specialists will provide valuable information about Proline’s rules, regulations, and procedures, trip scheduling, purchasing tickets and passes, and other aspects of the service. We believe travel training is key to a successful Proline experience.
We also urge Proline users and family members to review SARTA’s Proline Guide which may be viewed and/or downloaded here. This comprehensive guide addresses important topics including:
- Scheduling and Cancellation Policy
- Eligibility determination and appeals process
- Passenger Assistance
- Personal Care Attendants, Companions, and service animals
- Mobility Devices, Ramps, Curbs & Steps
- Abusive & Disruptive Behavior
- Application & Reapplication process
- Reasonable Modification process
Scheduling Proline Service
Proline ADA Paratransit Services is available Monday through Saturday from 5:30 A.M. until 9:40 P.M. Proline PLUS is available Monday through Friday from 7:00 A.M. until 7:00 P.M.
Proline services must be scheduled in advance. Rides may be reserved up to four days in advance but no later than one business day before the trip date.
proline paratransit serviceS are not
- A social service sponsored transportation program.
- Used for group trips
- Designed to meet the needs of every disabled person, some people may require more service or assistance than SARTA’s Paratransit service can provide.
- For individuals who can use the regular SARTA fixed route buses but do not want to.
- Door-to-door services and does not use residential driveways. Drivers do not go beyond the curb but may escort passengers to and from the outer door of a building, upon request. If residential driveway use is requested a reasonable modification must be approved.
- Responsible for the custodial care of passengers.
- Capable of being a mobility aid for a passenger.
What Next?
If Proline services sound right for you, please continue to the “get started” tab on this page to learn how to get started. If this sounds like it’s not the right fit, you can try our other services.
Complete & submit forms
Anyone who believes they qualify for Proline services must complete and submit both a Proline application and a medical verification form signed by a physician or Nurse Practitioner. The Proline application must be submitted by mail, fax or in person.
All questions on both forms must be answered completely. Incomplete forms will be returned. SARTA will make an eligibility determination no later than 21 days after receiving the complete application (including medical verification form). Applicants will be notified in writing of SARTA’s eligibility determination. Approved Proline users will receive a user ID and password that will enable them to schedule rides by phone or online.
Obtain Forms
Download
In Person
Ask a customer service representative at any of our transit centers for the forms.
By Phone
Call 330-455-2292 | TTY 7-1-1 (1-800-750-0750) to request the forms be mailed to you.
Submit The Forms
The completed application and medical verification form must be submitted in order for SARTA to determine eligibility for Proline service.
- By mail
- By fax
- In-person at any SARTA Transit Center/Gateway
Mail Completed forms to:
SARTA
Attention: Proline Applications
1600 Gateway Blvd SE
Canton, Ohio 44707
Upon Approval
Upon approval of their application, passengers will receive an eligibility letter and be issued a unique client ID number that will enable them to schedule trips. Please review the Proline Guide below to learn more about Proline.

Schedule your Trip
Scheduling Proline Service
Proline ADA Paratransit service is available Monday through Saturday from 5:30 A.M. until 9:40 P.M. and Proline Plus service is available Monday through Friday from 7:00 A.M. until 7:00 P.M. All trips must be scheduled in advance. Rides may be reserved up to four days in advance but no later than one business day before the trip date.
SARTA offers a number of easy, convenient ways for you to schedule, cancel, and receive reminders about Proline trips.
Schedule a trip by phone
Call 330-455-2292 or TTY 7-1-1 (1-800-750-0750) to make reservations up to four days in advance of the trip date. Phone reservations are accepted Monday through Friday from 7:30 A.M. to 4:30 P.M.
Schedule a trip online using SARTA GoLine
SARTA’s GoLine online reservation system enables Proline riders to reserve trips on their computer, laptop, tablet, or smartphone. Visit http://goline.sartaonline.com/hiwire?.a=pHome.
Users must enter a client ID and password then follow the prompts to schedule a trip. Some trips may not be able to be scheduled online.
Goline scheduling is available Monday through Friday from 7:30 A.M. to 4:30 P.M. Trips may be scheduled up to three days in advance. Users may receive a reminder call 24 hours before the scheduled trip as well as an imminent arrival call 15 minutes before the driver arrives at the pickup location.
Reservation Policies
When are Proline ADA Paratransit and Proline Plus Services Available?
SARTA’s Proline ADA Paratransit service is available Monday-Saturday from 5:30AM until 9:40PM. Proline Plus service is available Monday-Friday 7:00AM until 7:00PM. Proline service is not available on Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day and New Year’s Day.
How Much Does Proline Cost & How Can I Pay?
Like SARTA’s fixed route service, Proline is the safe, reliable, convenient, and AFFORDABLE way to travel across Stark County.
Single Fare Ticket: $2.25
10-Ride Ticket: $22.50
All Proline fares may be used to travel on SARTA’s fixed routes.
You can purchase tickets and fares online, at any Transit Center or use EZfare, our free, touchless, mobile ticketing app that is the safest way to pay for your ride.
How Far In Advance Can/Must Trips Be Schedules?
Proline ADA Paratransit Telephone Scheduling
Day To Schedule By Phone | To Schedule Trips For |
Monday | Tuesday – Friday |
Tuesday | Wednesday – Saturday |
Wednesday | Thursday -Monday |
Thursday | Friday – Tuesday |
Friday | Saturday – Wednesday |
Proline Plus Telephone Scheduling
Day To Schedule By Phone | To Schedule Trips For |
Monday | Tuesday – Friday |
Tuesday | Wednesday – Friday |
Wednesday | Thursday -Monday |
Thursday | Friday – Tuesday |
Friday | Monday – Wednesday |
Proline Online Scheduling With GoLine
Day To Schedule Online | To schedule trips for: |
Monday | Tuesday, Wednesday |
Tuesday | Wednesday, Thursday |
Wednesday | Thursday, Friday |
Thursday | Friday, Saturday |
Friday | Saturday – Tuesday |
How Do I Cancel A Reservation?
Canceling a scheduled trip
Proline users are asked to provide at least one day of advance notice if they need to cancel a scheduled trip. A penalty may be assessed for no-shows or for trips canceled less than one hour before the scheduled time or at the rider’s door.
Fortunately, SARTA offers a number of convenient ways to cancel:
By phone: Call SARTA’s Priority Care Line at 330-455-2292 between the hours of 5:00 A.M. and 10:00 P.M. Select Option One from the menu.
Via GoLine ExpressCheck: SARTA’s GoLine ExpressCheck automated phone system enables users to cancel trips 24 hours a day. To access the system 330-430-1745, enter a Client ID and password, then follow the prompts.
How Far In Advance Of My Scheduled Time Do I need To Be Ready?
SARTA schedules pick-up times in 30-minute windows. SARTA’s automated system may send a text message or passenger may receive an automated call before their scheduled picked up window with an estimated pick-up time, this does not change the passenger’s pick-up window. Regardless of what the text or call says the passenger is expected to be ready and waiting for their ride at the front door of their house or in the lobby of a complex, apartment building or office, or some other place with a clear view of where the SARTA bus will arrive at the beginning and throughout their 30-minute pick up window.
If the Proline bus arrives earlier than the start of the window time you do not have to be ready until the window time starts.
How Do I Check On A Ride?
Confirming a scheduled trip
Scheduled trips may be confirmed 24 hours a day, seven days a week online at http://goline.sartaonline.com/hiwire?.a=pHome or via GoLine’s automated phone system at 330-430-1745 or by calling SARTA’s Proline number at 330-455-2292, option #1.
Proline ada PARATRANSIT & PROLINE PLUS
SARTA ADA Paratransit service delivers transportation based on the guidelines listed below:
- 3/4-mile of a Fixed Route for both origin and destination, (Express Routes are excluded from this guideline – Rt. 4 & Rt. 81 for SARTA)
- Same hours of availability as that of Fixed Route service
Proline ADA Paratransit is available to anyone who is determined to be ADA paratransit eligible due to a temporary or permanent disability and has applied for and been issued a SARTA Client ID.
SARTA PLUS service delivers transportation based on the guideline listed below:
- More than 3/4-mile of a fixed route for either origin or destination.
Proline PLUS is available to anyone who is determined to be ADA paratransit eligible due to a temporary or permanent disability and has applied for and been issued a SARTA Client ID.
ADA Paratransit Service Map Example:
The map below depicts an example of the 3/4-mile boundary around a fixed route. The map is to be used as a visual aid and is not indicative of any SARTA service.

Example Trip Scenarios:
Based on the map above, here are some Trip examples to consider:
- #1 – Pickup at location “A” and a destination of location “B”.
- Since location “A” is OUTSIDE of the 3/4 Mile Service Area and the Core Service Area, the trip becomes a PLUS trip even though the destination is within the Core Service Area.
- #2 – Pickup at location “B” and destination of location “C”.
- Since location “B” is INSIDE the Core Service Area and location “C” is INSIDE the 3/4-mile Service Area, this trip is defined as an ADA trip.
- #3 – Pickup at location “C” and destination of location “A”
- Even though location “C” is within the 3/4-mile service area, since location “A” is OUTSIDE of both the 3/4-mile Service Area and Core Service Area, the trip is defined as a PLUS trip.
Proline ADA Paratransit and Proline PLUS are available to anyone who is determined to be ADA paratransit eligible due to a temporary or permanent disability and has applied for and been issued a SARTA Client ID.
proline ADA vs. Proline plus Trip Decision Square
The decision square below is to serve as a visual decision aide in determining whether or not a trip is defined as an Proline ADA Paratransit or Proline PLUS trip when using SARTA services.
In order to be defined as an Proline ADA trip, the origin/pick-up and drop-off/destination must BOTH be INSIDE the SARTA Service Area (called a Service Polygon). If either the pick-up or drop-off is outside of the 3/4-mile service area or the Core Service Area as defined by SARTA’s Fixed Routes, that trip is defined as a Proline PLUS Trip.
