Canceling a scheduled trip
Proline users are asked to provide at least one day of advance notice if they need to cancel a scheduled trip. A penalty may be assessed for no-shows or for trips canceled less than one hour before the scheduled time or at the rider’s door.
Fortunately, SARTA offers a number of convenient ways to cancel:
By phone: Call SARTA’s Priority Care Line at 330-455-2292 between the hours of 5:00 A.M. and 1:30 A.M. Select Option One from the menu. If a reservationist is not available, please provide the information requested by the automated system. You will receive a call back to complete the cancellation process.
Via GoLine ExpressCheck: SARTA’s GoLine ExpressCheck automated phone system enables users to cancel trips 24 hours a day. To access the system 330-430-1745, enter a Client ID and password, then follow the prompts.